1. Introduction
Welcome to Rowzies! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or purchasing from www.rowzies.com ("website"), you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.

2. Definitions

• "We," "Us," or "Our": Refers to Rowzies, the business operating this website.
• "You" or "Your": Refers to the user or customer accessing or purchasing from our website.
• "Products": Refers to the jewelry and accessories available for purchase on our website.

3. Eligibility
By using our website, you confirm that you are at least 18 years of age or have obtained parental or guardian consent to use our services and make purchases.

4. Products and Services

• Product Descriptions: We strive to ensure accurate descriptions and images of our products. However, slight variations in color or appearance may occur due to photographic lighting or screen settings.
• Availability: All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.
• Stainless Steel Disclaimer: Most of our jewelry is crafted from waterproof, non-tarnishing stainless steel. For non-stainless steel items, specific care guidelines will be provided on the product page.

5. Pricing and Payment

• Prices are listed in Euros (€) and include applicable taxes unless stated otherwise.
• Payment can be made through the methods displayed on the website, such as credit cards or other payment gateways.
• Prices are subject to change without prior notice, but changes will not affect orders already placed.

6. Order Processing and Shipping

• Order Processing: Orders are processed within 1-3 business days. Delays may occur during peak periods.
• Shipping: We offer free shipping for orders over €150 to all EU countries. Customers are responsible for entering accurate shipping details.
• Delays: While we strive for timely delivery, shipping times may vary due to circumstances beyond our control.

7. Returns, Exchanges, and Refunds

• Eligibility: Returns or exchanges must be initiated within 14 days of delivery and meet our return policy conditions.
• Shipping Costs: Customers are responsible for return shipping fees unless the item received was defective or incorrect.
• Refunds: Approved refunds will be issued to the original payment method within 7-10 business days after the return is processed.

8. Intellectual Property
All content on our website, including text, images, logos, and designs, is the intellectual property of Rowzies. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

9. User Conduct
Users agree not to:

• Engage in any unlawful activities or misuse of our website.
• Attempt to hack, spam, or disrupt the website’s functionality.
• Submit false or misleading information.

10. Limitation of Liability
Rowzies shall not be held liable for:

• Errors or inaccuracies on the website.
• Damages resulting from improper use of our products.
• Delays or issues caused by factors beyond our control (e.g., customs or courier delays).

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

12. Changes to the Terms and Conditions
We reserve the right to update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website. It is your responsibility to review these Terms regularly.

13. Contact Information
If you have any questions or concerns, please contact us at:

• Email: info@rowzies.com
• Operating Hours: 9:00 - 22:00 (Portugal time)

14. Governing Law
These Terms and Conditions are governed by the laws of Portugal. Any disputes will be resolved in the courts of Portugal.

Thank you for shopping with Rowzies!