At Rowzies, we’re all about making your shopping experience as seamless as possible. Below, you’ll find all the details you need about shipping and returns.
If you have any questions, we’re just an email away!

Shipping Details

• Free Shipping: We offer free shipping for orders over €50 to Portugal and Spain (Peninsula) and over €100 to all European Union countries.

Where We Ship

We currently ship to the following countries within the European Union:

🇵🇹 Portugal
🇪🇸 Spain
🇬🇧 UK
🇩🇪 Germany
🇦🇹 Austria
🇧🇪 Belgium
🇸🇰 Slovakia
🇸🇮 Slovenia
🇫🇷 France
🇬🇷 Greece
🇳🇱 Netherlands
🇭🇺 Hungary
🇮🇪 Ireland
🇮🇹 Italy
🇱🇹 Lithuania
🇨🇿 Czech Republic
🇩🇰 Denmark
🇪🇪 Estonia
🇫🇮 Finland
🇱🇻 Latvia
🇲🇹 Malta
🇵🇱 Poland
🇸🇪 Sweden
🇨🇾 Cyprus
🇨🇭 Switzerland

Don’t see your country on the list? If you really want to get your hands on our pieces, email us at info@rowzies.com—we’ll see what we can do! 💌

Shipping Outside the EU (Customs & Taxes):

Orders shipped outside the European Union (including the UK, US, and any other non-EU destination) may be subject to customs duties, VAT, or import fees upon arrival. These charges are set by the destination country's customs authorities and are the customer's responsibility — Rowzies does not cover them and has no control over their amount.

These fees are separate from and in addition to your order total. We strongly recommend checking your country's import policy before ordering.

Failure to pay duties or refusal of the shipment may result in the package being returned to us. In this case, shipping costs will not be refunded.

Delivery Times:

We ship from Portugal and do our best to get your order to you as quickly as possible:

Portugal and Spain: 1 to 3 business days

Rest of Europe: 2 to 5 business days (depending on the destination)

Please note: Delivery times are estimated and may vary slightly depending on local postal services or during busy periods.

• Tracking Your Order: All orders come with tracking information so you can keep an eye on your delivery.

• Delays: While we work hard to ensure your order arrives on time, unexpected delays due to customs, weather, or other external factors can occur. We appreciate your understanding in such cases!

Important Note: Rowzies is not responsible for any import duties, taxes, or customs fees. These charges are handled by your local government, so we recommend checking your country’s policies before placing an order.

Returns & Exchanges

We hope you adore every piece you purchase, but we understand that sometimes things don’t work out. Here’s how we handle returns and exchanges:

• Start a Return: Contact us at info@rowzies.com or at WhatsApp with your order number. We’d love to hear what motivated your return—it helps us improve in every aspect!
• Timeframe: Returns must be requested and delivered to our company adress within 30 days of receiving your order.
• Conditions: To qualify for a return, items must be in their original condition—unworn, undamaged, and in their original packaging.
• Non-Returnable Items: For hygiene reasons, earrings cannot be returned or exchanged.
• Promotional Campaigns:
  Orders placed under promotional campaigns such as “Buy 3, Pay 2” or "Buy 5, Pay 3" are only eligible for return if all items from the promotion are returned together.
  

Refunds: Once we receive your return and confirm everything is in perfect condition, we’ll process your refund within 10 business days. Please allow an additional 3-5 days for the refund to appear in your account.

Shipping Costs for Returns: Customers are responsible for return or exchanges shipping costs, unless the item is faulty or damaged.

Faulty or Damaged Items: If your item arrives damaged, please email us with photos and your order number. As soon as we verify the issue, we’ll process your refund or replacement right away.

How We’re Here to Help

We genuinely value your feedback and want you to feel confident with every Rowzies purchase. If you have any questions or concerns, feel free to reach out at info@rowzies.com or WhatsApp — we're always here for you!